Product: All Handheld Thermal Inkjet Printer models. (Except TIJ Enclosed Encoder Printer, TIJ ABS Model [Lite], TIJ Plastic Model [Eco] and TIJ Metal Model [Lite]) Service Warranty: 1 Year

Product Warranty: 6 Months

1. Service Warranty (1 Year)

The service warranty covers free service/repair labor for a period of one (1) year from the date of purchase. This includes:

• Inspection and diagnosis
• Technical support
• Labor charges for repair work

The service warranty does not include:

• Cost of replacement parts after the 6-month product warranty period
• On-site service charges (if applicable)

2. Product Warranty (6 Months)

The product warranty covers manufacturing defects in the handheld TIJ printer for a period of six (6) months from the date of purchase. The warranty includes:

• Defects in materials or workmanship
• Replacement or repair of defective components (at the company’s discretion)

The warranty does not cover:

• Damage caused by misuse, mishandling, accidents, or unauthorized modifications
• Damage due to improper installation or operation contrary to the user manual
• Wear and tear components such as cartridges, batteries, and accessories

3. Warranty Claim Procedure

To claim warranty service, the customer must:

• Provide a valid proof of purchase (invoice/bill)
• Bring/send the product to the authorized service center
• Ensure the product serial number is intact and readable

4. Warranty Void Conditions

The warranty will be considered void if:

• The product is opened, repaired, or tampered with by an unauthorized person
• The serial number or warranty label is removed or damaged
• The damage occurs due to power fluctuation, liquid entry, or physical impact

5. Limitations of Liability

The company is not responsible for:

• Any data loss, printing errors, or downtime caused by product malfunction
• Any indirect, incidental, or consequential damages

IMPORTANT NOTES:

• Radiance Handheld TIJ Enclosed Encoder Printer is not covered under any type of product warranty or service warranty.
• Radiance Handheld TIJ ABS Model 12.7 mm [Lite] comes with a limited warranty of 3 months only.
• Radiance Handheld TIJ Metal Model 12.7 mm [Lite] comes with a limited warranty of 3 months only.
• Radiance Handheld TIJ Plastic 12.7mm [Eco] comes with 3 months of support assistance only.

*S upport Assistance Warranty (3 Months)

The support assistance warranty comes with 3 months of support assistance for troubleshooting and technical guidance.

This includes:

• Assistance with product setup.
• Guidance for resolving technical issues.
• Remote support and troubleshooting assistance.

​ This does not include:

• Physical repair or replacement of the Product or its components.
• Damage caused by accidents, misuse, unauthorized modifications, or improper handling.
• Consumables, accessories, or parts required for replacement.